The TL;DR April 21, 2020

This week we’re discussing tips for a better customer experience, ways the workplace is changing, and the idea of paying for social media to avoid...

The Six Pillars of Great Digital Customer Experience

Digital Customer Experience (or Digital CX) is more than a buzzword or a trend—it’s a pillar of marketing, right up there with consumer research, digital...

The TL;DR October 1, 2019

This week we’ll share how to sell on social without being salesy, the 6 best ways to improve customer experience, and 9 underrated link building...

Shifting the Hero Perspective

The Real Hero’s Consumer Journey If you ask most companies who the hero of their brand story is, an alarming number will point to themselves,...

How the Gig Economy Impacts Full-Service Restaurant Customer Experiences

I spend a lot of time thinking about how businesses use technology to deliver value to their customers. One of the more interesting developments over...